tathagata
we want to be fully transparent — so there are no surprises after your purchase.
thank you for shopping with tathagata.
tathagata does not offer monetary refunds on any orders, including cases of cancellation, return, or exchange.
all sales are considered final once payment is confirmed and the order is placed.
as a small, intentional brand, each item is carefully prepared and dispatched. our no-refund policy allows us to maintain fair practices for all our customers while keeping our operations sustainable.
in cases where we have made an error such as sending a damaged or incorrect item, we offer a full exchange for the correct or undamaged product, subject to our return policy conditions.
this is the only resolution available. no store credit, no partial refund, and no cash refund will be issued under any circumstances.
orders cannot be cancelled once payment has been confirmed and the item has been dispatched.
if you wish to cancel before dispatch, please contact us immediately at [email protected] and we will do our best to accommodate the request. however, this is not guaranteed.
if you believe an unauthorised or erroneous charge has occurred, please contact us directly before raising a dispute with your bank or payment provider. we will investigate and respond promptly.
email: [email protected]
phone / whatsapp: +977 9712082932