shipping policy

01 — processing

prepared with care, before it leaves.

once your order is confirmed, we usually process and dispatch it within 1–3 business days. orders placed on weekends or public holidays will be processed on the next working day.

when your order is on its way, you may receive shipment details where available.

02 — delivery within nepal

nationwide delivery. flat fee of nrs. 200.

we offer nationwide delivery across nepal.

occasional delays may occur due to weather, public holidays, or other circumstances beyond our control.

03 — tracking

following your order's journey.

tracking information will be shared whenever available. if you would like an update on your shipment, please feel free to contact us and we will be happy to assist.

04 — delivery issues

if something doesn't go to plan.

please ensure that your shipping details are accurate at the time of placing your order. if a delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

05 — damaged or missing items

we will make it right.

if your order arrives damaged, please contact us within 24 hours of receiving your package. to help us resolve the issue quickly, we may request photographs and your order details.

06 — changes to your order

before it ships, we can help.

if you need to update your delivery address or shipping information, please contact us before your order has been dispatched.

once an order has been shipped, changes may not be possible.

07 — policy updates

as our journey evolves.

as our journey evolves, this shipping policy may be updated from time to time. any changes will be reflected on this page.

for any questions regarding your order, shipping, or delivery,
please reach out through the contact details on our website.