tathagata
if something goes wrong on our end, we are here to make it right.
at tathagata, we take great care in preparing and delivering every order.
we accept returns only under the following circumstances:
you received a damaged item (torn, defective, or with manufacturing faults)
you received an incorrect item (wrong product or wrong size sent by us)
returns are not accepted for reasons such as change of mind, incorrect sizing chosen by the customer, or personal preference.
you must raise a return request within 3 calendar days of the delivery date.
how to count: the countdown begins the day your order is delivered by the courier. for example, if your order is delivered on a sunday, your return request must be made by tuesday.
requests raised after 3 calendar days of delivery will not be accepted under any circumstances.
to be eligible for a return, the item must be:
unused and unworn
in its original condition with all tags intact
in the original packaging it was delivered in
items that show signs of use, washing, or damage caused after delivery are not eligible for return.
email us at [email protected] within 3 days of delivery
include your order number, a brief description of the issue, and clear photographs of the damaged or incorrect item
our team will review your request and respond within 2–3 business days
if approved, we will share the return instructions and address
do not ship the item back before receiving confirmation from our team.
once we receive and inspect the returned item, we will process an exchange for the same item (correct or undamaged version). please note:
refunds are not available. we only offer exchanges for approved return cases.
if the same item is unavailable, we will work with you to find a suitable resolution.
if the return is due to our error (damaged or incorrect item), we will cover the return shipping cost.
customers are responsible for ensuring the item is safely packed and handed to the courier.